My husband and I just recently purchased our first home with Billy. The whole process took us 9 months, but Billy was supportive and helpful every step of the way. We changed our minds a lot about what we were looking for, but Billy was very patient throughout and helped us weighout the options. He was always very respectful of our wishes and our budget and we never felt pressured or condescended to, even though i was our first time buying a place and we really didn't know much about the process. He was great about always getting back to us quickly and dealing with sellers in a professional and timely way. We truly felt that, rather than trying to sell us a house, Billy really wanted us to find the place that best met our needs.